Policies & Info

Privacy Policy and Information

ACG Medical Supply, Inc., honors your right to privacy, and we comply with the Federal Health Insurance Portability and Accountability Act (HIPAA) regulations pertinent to medical equipment sales and rentals.

Product Recall Information

ACG maintains a confidential record of medical equipment sales. In the event of a manufacturer's recall of a specific product, ACG will contact the customer with information regarding how to return the equipment to the manufacturers for repair, refund or replacement. ACG complies with Federal regulations regarding all recalls. 

Manufacturer's Warranties

ACG Medical Supply, Inc., includes the manufacturer's warranty agreements and/or booklets with all warranted equipment with your shipment. Be sure and register your warranty, if required. Be sure and save your warranty agreement and manufacturer's contact number and information.

Returns Policy

ACG Medical Supply, Inc., strives to achieve your complete satisfaction with our products and services. We are suspending our return policy until further notice. All sales final. defective equipment or supplies will be replaced.

Third-Party-Payer Coverage of Our Medical Equipment

Customers may carry health insurance policies that reimburse some of your medical equipment and supplies needs when prescribed by your physician, and when your physician  has diagnosed you with a condition that meets your health policy's criteria for reimbursement. Customers may also be covered by a flexible benefits program at their place of employment. ACG Medical Supply, Inc.'s sales receipts may be used to show your proof of purchase for qualifying medical equipment and supplies. Chat with us, if you have insurance coverage questions.

Sales Tax

 

If you live in the State of Texas, Texas Title 34, Rule 3.284 states you will be exempt from sales tax on the sale of most medical equipment and supplies prescribed by a physician such as wound care, medical equipment, braces, orthopedic appliances, ileostomy, colostomy appliances, blood glucose monitoring strips, hospital beds for use in the home, eating utensils designed to facilitate independent eating, etc. You will need to e-mail a copy of your prescription to sales@acgmedical.com. If the product is taxable in Texas, ACG Medical Supply, Inc., will include the Texas Sales Tax on your sales receipt. Read more at http://sos.state.tx.us/

Shipping Charges Options

  • UPS Ground Standard Shipping
  • Freight Delivery will be used for certain overweight or oversized items such as hospital beds, scooters, patient lifts, power wheelchairs, and lift chairs. ACG Medical Supply will contact you to discuss freight charges prior to shipping
  • Shipping charges are free for all orders over $100.00 excluding mattresses and mattress overlays